Is online chat not working for you? Let us know.

Alternatives to using chat support:

Call 800.624.2106 (M-F 6am-6pm PST)
Create a Support Ticket: http://viewmypaycheck.uservoice.com/clients/widgets/SIX29b3lLdXhETC8BpwoSQ.html

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AdminVMPHung (Admin, ViewMyPaycheck - Intuit Payroll) shared this idea · Mar 14, 2011 · Flag idea as inappropriate… · Admin →

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Mar 16, 2012

Alternatives to using chat support:

Call 800.624.2106 (M-F 6am-6pm PST)
Create a Support Ticket

Show previous admin responses (10)

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Jan 22, 2012

Alternatives to using chat support:

Call 888.712.9702 (M-F 6am-6pm PST)
Create a Support Ticket

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Jan 22, 2012

Hello all, thank you for your patience. We’ve opened up support through phone if chat is not working. To get help by phone, call toll-free 888.712.9702 (M-F 6am-6pm Pacific Time). OR you can create a support ticket by using the Contact Support link located in the right column of this page. http://viewmypaycheck.uservoice.com/clients/widgets/SIX29b3lLdXhETC8BpwoSQ.html

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Dec 23, 2011

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Dec 23, 2011

Contact support

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Dec 23, 2011

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Dec 23, 2011

completed ·

Admindavid (Admin, ViewMyPaycheck - Intuit Payroll) responded · Dec 23, 2011

completed ·

AdminVMPHung (Admin, ViewMyPaycheck - Intuit Payroll) responded · Jul 28, 2011

Hello all, thank you for your patience. We’ve opened up support through phone if chat is not working. To get help by phone, call toll-free 888.712.9702 (M-F 6am-6pm Pacific Time).

under review ·

AdminVMPHung (Admin, ViewMyPaycheck - Intuit Payroll) responded · May 18, 2011

Thank you everyone for posting that you’re been having issues with chat. To help us with the investigation, can you provide:

1. The time (+ time zone) when attempting to use chat.

2. What browser you’re using.

3. If it’s (A) nothing happens when you click on chat, or (B) you’re in chat but no one is responding (tell us how long you waited), or © if it’s some other issue (please describe).

Thanks.

under review ·

AdminVMPHung (Admin, ViewMyPaycheck - Intuit Payroll) responded · May 18, 2011

Thank you everyone for posting that you’re been having issues with chat. To help us with the investigation, can you provide:

1. The time (+ time zone) when attempting to use chat.

2. What browser you’re using.

3. If it’s (A) nothing happens when you click on chat, or (B) how long you’ve been waiting and no one is responding, or © if it’s some other issue (please describe).

Thanks.

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donnymescha92107 commented · May 23, 2013 5:37 a.m. · Flag as inappropriate · Delete

I cannot log in And it wont let me reset my password. It has been 4 weeks please help
rama baskar commented · April 29, 2013 11:12 a.m. · Flag as inappropriate · Delete

having issues to reset my password. Please help me to reset my password. Link expired.
Juanita Bond commented · April 15, 2013 10:00 a.m. · Flag as inappropriate · Delete

I'm trying to access my W2's, but it keeps saying that I need to verify my e-mail address. I'm supposed to receive an e-mail from you guys to do that, but I have yet to receive one. Will you please help me? I need to file my taxes today.
Francine Fritz commented · April 9, 2013 5:01 a.m. · Flag as inappropriate · Delete

When I click on link in my email to view my paycheck, it brings me to intuit and the correct page however the sign in boxes do not appear and I cannot sign in. Please help
Nathan commented · March 28, 2013 10:13 p.m. · Flag as inappropriate · Delete

I was invited by my employer to sign in to my account but I dont know the password or security question because it was created for me, and I cant get ahold of the person that created it, what should I do?.
Ardith J Radil commented · March 28, 2013 12:26 p.m. · Flag as inappropriate · Delete

I have had an account for several months and have never been able to see any of my pay cheks I just have to assume they are correct. I do not have the time or energy to deal with this.
Liz commented · March 23, 2013 5:31 a.m. · Flag as inappropriate · Delete

Hello I have an account where i am supposed to be able to view my paychecks and my employer said that she uploaded my last two but I have not been able to see them.
What can I do?
Jonathan Pietila Jr. commented · March 15, 2013 4:55 a.m. · Flag as inappropriate · Delete

Can I change Email accounts?
Belinda Nichols commented · March 8, 2013 6:23 a.m. · Flag as inappropriate · Delete

I need help viewing my paycheck. I go to sign in and have forgotten my password and when I click it, it will take to another page to enter my email once I do it says I'm not registered... Please help me...
Anonymous commented · March 5, 2013 8:04 a.m. · Flag as inappropriate · Delete

I need help viewing my paycheck. I may have entered the wrong email address for the invitation please help.
Sue Oswalt commented · February 28, 2013 2:24 p.m. · Flag as inappropriate · Delete

We are currently using Paylocity for our 100 employee group- all on direct deposit – no time clock, and all paid salary. We have employees mostly in IL, but also in TX, FL, MO and WI. We like the webpay online features with Paylocity but we are not happy with their service and support. We are interested in finding a payroll firm to help us efficiently with our payroll and payroll taxes. We would like to start our search by asking you a few questions.
What are your strengths as compared to Paylocity?
What are your weaknesses as compared to Paylocity?
How does your reporting tool work? Are there set reports and do you make it easy for us to create our own report?
In Paylocity employees can request their PTO days and managers can approve online – do you have this feature available?
Would you be able to assist us with full integration so that if we make the transition by mid-year 2013 we can have our Paylocity history populated on your site so we only have one place to go for reports and information?
Will we be assigned a dedicated Customer Service Support person?
What steps do you take to make sure our payroll is processed on time and that our taxes are handled appropriately?
What information would you need from us to start this initiative?
What is the lead time of conversion – and how painful will it be?
What is your billing structure and what would be our costs?
Thank you for taking the time to do this.
Thanks Sue

Susan Oswalt
HR Manager

225 Smith Road, St. Charles, IL 60174
Direct: 630-485-5864 | Fax: 630-587-7764 | Mobile: 630-488--0651
susan.oswalt@ipmg.com | www.IPMG.com
Christine commented · February 21, 2013 9:22 a.m. · Flag as inappropriate · Delete

Why is CHAT not available at 9:00 AM PST?
Jeremy Norwood commented · February 13, 2013 1:03 p.m. · Flag as inappropriate · Delete

I'm an employee trying to view my last pay check stud/W2
Anonymous commented · February 4, 2013 10:23 a.m. · Flag as inappropriate · Delete

It is very difficult to get a tech for support on viewmypaycheck..
Anonymous commented · January 30, 2013 11:06 a.m. · Flag as inappropriate · Delete

how do i get my w2s for 2012 i cant see it on view my paycheck
Anonymous commented · January 30, 2013 11:02 a.m. · Flag as inappropriate · Delete

why cant i see my w2s? or how can i get to were i can print it off
Michelle Benfield commented · January 25, 2013 1:24 p.m. · Flag as inappropriate · Delete

online chat is not available
Anonymous commented · January 24, 2013 9:25 a.m. · Flag as inappropriate · Delete

can u send a copy of my last pay stub
Jolanda van Kerkwijk commented · January 18, 2013 9:45 a.m. · Flag as inappropriate · Delete

How can I upload old PayStubs?
Randy Wesley commented · January 14, 2013 10:26 p.m. · Flag as inappropriate · Delete

ERROR
Application Selection failed with unrecoverable errors

Insufficient permissions (error 3. Detail: The manager of this application has not granted you permission to access this application.

I sent ViewMyPaycheck information last week and had permissions then?????

Went online to the Intuit App center and gave myself (the only user) full access to everything but still get this same error.

Solution please?